User Guide

About payment methods

Our store uses Shopify Payment (credit card) and KOMOJU's payment agency service.
You can choose from the following payment methods:


credit card Visa / Mastercard / AMEX / JCB / Diners / DISCOVER

Convenience store settlement FamilyMart / Lawson / Ministop / Daily Yamazaki

Smartphone payment PayPay / LINE Pay / Rakuten Pay


  • Credit card: One-time payment only
  • Depending on your usage status, you may be asked to change to another payment method.
  • Convenience store payment: A handling fee of 190 yen will be charged separately.
  • Smartphone payment: Electronic payment using a QR code or dedicated app on your smartphone. You can choose PayPay / LINE Pay / Rakuten Pay . To use it, you need to register with PayPay, LINE Pay , or Rakuten Pay in advance.

About shipping <br>Delivery company: Yamato Transport Your order will be shipped within 4 business days.

  • We do not ship on Saturdays, Sundays, or holidays.
  • We do not ship overseas.
  • Delivery may be delayed depending on weather and road conditions.
  • The tracking number is included in the "Shipping Information" email sent at the time of shipment.
  • Please check the delivery status after shipment using the Kuroneko Yamato Baggage Inquiry System.

about shipping cost

  • With the exception of Hokkaido, Okinawa Prefecture, and some remote islands, shipping is free if the total payment amount for each destination is 11,000 yen (tax included) or more.
  • If the shipping destination is Hokkaido, Okinawa, or some remote islands, a shipping fee of 550 yen (tax included) will be charged if the product is free shipping or the total payment amount for each destination is 11,000 yen (tax included) or more. Masu.
  • For some remote islands, additional shipping charges will be added to your order confirmation email. note that.
  • When using a discount coupon, etc., if the payment amount after discount is 11,000 yen (tax included) or more.
  • Courier: Please check our delivery policy for details
  • Nekoposu: 385 yen nationwide (tax included) *Only available for some products

Changes and Cancellations Changes and cancellations can be made after the order has been confirmed, as long as it is before the product is shipped. Please contact us as soon as possible using the inquiry form.
Please note that if the order has already been shipped by the time you contact us, we will not be able to change or cancel your order. Please note.


Regarding returns and exchanges When the product arrives, please check that there are no defects in the product and that it matches the contents of your order.


◎Returns and exchanges due to customer's convenience We cannot accept returns or exchanges due to ``customer's convenience'' after the product has been shipped. Please note.


◎Returns and exchanges due to defective products We take every possible measure to ensure the quality of our products, but if the delivered product is damaged, stained, or otherwise defective, please contact us via the inquiry form within 7 days of receiving the product. Contact Please. At that time, please specify the product name and quantity. We will check the points you have pointed out and take immediate action.


◎If the product is not received and returned to us If the customer does not receive the product after it has been shipped from our store and returns it to our store, we will refund the amount and cancel the order.
In this case, we will treat the item as a return due to the customer's convenience. Please note that shipping and handling charges are the responsibility of the customer.
*We will only refund the product price, and the customer is responsible for paying shipping charges.
*If you paid at a convenience store, the refund will be made to your designated bank account. Convenience store payment fees (190 yen) and transfer fees will be borne by the customer.


◎Please see here for details.


About Noshi We do not accept Noshi correspondence.


About coupons If you enter the coupon code on the order screen, the discount will be applied. Please check the terms and conditions of your coupon before using it.


◎How to use coupon code

  • Select your product and add it to your cart.
  • On the shopping cart screen, check the order details and click "Proceed to checkout".
  • Enter your coupon code.
    [If using a computer] Enter the coupon code in the "Coupon code" field and click "Apply" [If using a smartphone] Click "Display order details/enter coupon", enter the coupon code in the coupon code field, and click "→" click
  • When the coupon code is applied, the ``coupon name'' and ``discount amount'' will be displayed under ``Discount.'' Also, the total amount will change to the amount with the coupon discount applied.

*Please be sure to confirm that the discount is applied on the screen.
*Only one coupon can be used per order.
*If you do not meet the conditions for using the coupon code, you will not be able to use it.
*If the coupon discount is not applied properly, please contact us using the inquiry form.
*Coupons cannot be applied after the product has been shipped. Please note.


This is a recommended environment that has been verified by our company.

◎PC site
Latest version of Google Chrome, latest version of Safari

◎Smartphone site
Latest version of Safari, Android standard browser

  • Please check your browser help for settings.
  • Please enable JavaScript.
  • Please enable the use of cookies.
  • Even with the above settings, we cannot guarantee operation for all customers. Please note.

Inquiries About orders, payments, delivery, and online shop Click here for inquiries
[Reception hours] Monday to Friday / 09:00 to 17:00 (excluding Saturdays, Sundays, and holidays)